You agree that your toys will not be shipped until the last payment is made. I’ll start making the toys so they can ship as soon as I get the final payment notification. When you select to use a payment plan at check out, you agree that you will pay the full amount and payments on time.
All orders are shipped within 48 hours of completion Monday – Friday 8 am to 5 pm (with the exception of payment plan purchases that ship after the final payment is made). We use FedEx Ground to ship all of our toys.
To meet shipping standards for heavy metal objects, we have to use a special foam so the toys don’t damage other packages or their own boxes. (I’m telling you, we build them tough!)
The rate charged for the shipping of your order is based on the weight of your products and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to cancel your order if you decide not to.
Returns, refunds, & exchanges
Returns, Refunds, & Exchanges will not be accepted after 30 days after the shipping date.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Your item must be in its original, unused condition to be returned unless there is a manufacturer defect.
All items are subject to a 10% restocking fee that will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. To return your toys please 1) request a refund by emailing firstname.lastname@example.org 2) Mail your returned item to The Happy Toy Maker PO BOX 548 Happy, Texas 79042 3) Include a signed letter stating the reason for your return and the original receipt.
If your toy is in new condition, you may exchange your toy for another. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. Please allow 2 weeks for delivery.
Credit Card and Payment Policy
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason, your credit card will be refunded. We accept Visa, Master Card, American Express, Discover.